Terms of Service

Last updated: 12 June 2026

1. What PawStar is

PawStar (hellolexa.space) is an AI video service: you upload a photo of your pet and we generate a short cinematic video based on it. The service is operated from the United Kingdom.

2. Your account

You must provide a valid email address and keep your password secure. You must be 18+ (or have a guardian's consent) to purchase credits.

3. Credits and payments

Videos are paid for with credits. Credit packs are one-time purchases processed securely by Stripe; we never see your card details. Credits do not expire. If a video generation fails, the credit is automatically returned to your account.

4. Acceptable use

Upload only photos you own or have permission to use, of pets/animals. Do not upload images of people, or attempt to generate unlawful, harmful or infringing content. We may decline to generate content and may suspend accounts that abuse the service.

5. Your content

You keep all rights to the photos you upload and the videos we generate for you, and you may use your videos for any personal or commercial purpose. You grant us the limited licence needed to process your photo and deliver your video.

6. AI output

Videos are AI-generated and can be unpredictable. We don't guarantee a particular artistic result, but we do guarantee we'll be fair — see our Refund Policy.

7. Liability

The service is provided “as is”. To the maximum extent permitted by law, our total liability is limited to the amount you paid us in the previous 12 months. Nothing in these terms limits liability that cannot be limited under UK law, including your statutory consumer rights.

8. Contact

Questions? Email iacovici95@gmail.com.